Sessions and Skills

We offer a wide range of clinical services to our patients for both acute and long term conditions.

Most of our clinicians work part-time and on particular days of the week.

If continuity of care is important to you, you should try and see the same clinician on a regular basis if possible, however all our clinicians are equally competent in dealing with your medical needs.

At times our clinicians will not be available due to leave, training and sickness. This can impact the number of appointments available on the day. Where possible the practice will try and build extra capacity with locums.

We kindly request that patients continue to wear face masks if you have Covid like symptoms when at the practice and also use the self check-in machine when arriving for appointments.

Please also note that the schedules for the clinicians are subject to change as per the needs of the practice.

Below are an explanation of the roles of each clinicians type and a brief summary of what services they provide.

Practice Based Pharmacist

Practice Based Pharmacists are able to deal with a cross over of conditions historically dealt with by a GP or a Practice Nurse.

This includes dealing with a multitude of conditions eg, Asthma and Diabetic reviews, as well as specialising in medication reviews and dealing with repeat medication requests.
They are also the leads for any COVID clinics that the practice undertakes.

Advanced Nurse Practitioner

Advanced nurse Practitioners are able to deal with long Term Conditions and most Minor Ailments. They are qualified to prescribe a wide range of medication and are able to deal with a lot of requests traditionally dealt with by a GP.

Practice Nurse

The nursing team look after a wide range of short and long term conditions and actively monitor your health to ensure that your health does not deteriorate of any change is acted upon in a timely manner. They often have areas that they specialise in including Diabetes, Asthma, COPD, Weight loss management.

Practice Health Care Assistant (HCA)

HCA’s support the nursing team with the management of long term conditions, including Diabetic foot checks, BP, Phlebotomy, Smoking Cessation advice, Dressings and so much more. They are supported and supervised by the practice nurses.

Practice Based Paramedic

The paramedic is able to carry out patient assessment both at the practice and at home. They work closely with the wider practice team to provide holistic care. They will be the first clinicians to respond to home visit requests.

Care Co-Ordinator

Care Coordinators play an important role within a practice to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

Care Coordinators could potentially provide extra time, capacity, and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. This is achieved by bringing together all the information about a person’s identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Social Prescribing Link Worker

Social prescribing enables all primary care staff and local agencies to refer people to a link worker. Link workers give people time and focus on what matters to the person as identified through shared decision making or personalised care and support planning. They connect people to community groups and agencies for practical and emotional support. They work within multidisciplinary teams and collaborate with local partners to support community groups to be accessible and sustainable and help people to start new groups. Social prescribing complements other approaches such as ‘active signposting’. Link workers typically support people on average over 6-12 contacts (including phone calls, meetings and home visits). They are an excellent resource for helping people that need access to other services outside of their GP practice.

Pharmacy Technician

Pharmacy Technicians play an important role within General Practice and complement the work of Clinical Pharmacists through utilisation of their technical skillset. Their deployment within primary care settings allows the application of their acquired pharmaceutical knowledge in tasks such as audits, discharge management, prescription issuing, and where appropriate, informing patients and other members of the practice/ PCN workforce. Work is often under the direction of Clinical Pharmacists, and this benefit is realised through the creation of a practice/PCN pharmacy team. Part of the role involves informing patients when a medication review or other test is due before medication can be reissued.

General Practitioner (GP)

GP are the first point of call for any new conditions or if your health is declining and you are not sure why.
The GP’s are also responsible for referring patients to secondary care or for further tests.
They are the only ones that can prescribe controlled drugs.

The role of the GP is now complimented with a wider clinical team.
Due to the national shortage of GP’s in England you may be seen by one of the new roles depending on your presenting condition.

As always if you have a medical emergency, please contact emergency services via 999 or visit your nearest A&E department.

Douglas Pharmacy

For more information on the services that the Pharmacy provide, please visit their website https://douglaspharmacy.com/