Zero Tolerance

At Ritchie Street Group Practice patients should expect a courteous service from all our members of staff and likewise we expect our patients to behave in a similar manner.

Abusive patients may be asked to leave the practice list. Violent patients will be reported to the police and will be removed from the practice list.

We are asking patients not to come to the practice unless they have been invited verbally by a staff member.

Patients that refuse to leave the premises when asked to do so, will be immediately reported to the police and de-registered from the practice and banned for a minimum of 12 months from re-registering.