Booking online appointments

Need help from our practice? Please use our online service, eConsult. Completing an online form, you help us offer you the right care at the right time. Our team supervised by qualified GP will review your submitted form. You can expect to receive a response from our practice team as soon as possible.

Alternatively, if you are a patient registered at Ritchie Street Group Practice and have a password you can book an appointment online now by clicking here.

Patients who feel they need to see a Doctor or Nurse on the same day or need an appointment sooner than is available on EMIS Access, should telephone the surgery. Please note, we have a limited number of appointments per day that we can offer.


How to register for online access

EMIS Access will allow patients to book and cancel appointments avoiding busy phone lines.

New users will need to apply to use this service first. Patients interested in using this service must first complete a registration form with the practice. You can visit the surgery to complete a registration form or do this via our website. Link is on the home page.

The Practice will allocate the patient a Personal Identification Number (PIN) and other security details. When a patient enters the EMIS Access website for the first time, a registration screen will need to be completed using the registration details you have received. Patients will be asked to choose a password, which will be unique to the patient. It is very important that this password is remembered and not shared with others.

Once registered, patients can select the appointment screen and book a routine appointment with a Doctor or Nurse up to 2 weeks in advance. There is a facility on the appointment screen to enter the reason for the appointment, a brief explanation here will help the practice ensure that appointment slots are used appropriately. You will be asked the reason for your contact so we can ensure that you are dealt with by the most suitable staff member.

Access your care records on the NHS App


Manage or cancel your appointments

Book, manage or cancel your appointments using the NHS App

When appointment slots are available, you can book, change or cancel appointments at your GP surgery using the NHS app, and see details of your upcoming and past appointments.

It is important that any appointments that are no longer needed are cancelled promptly, so that they can be allocated to other patients. Please telephone the surgery on 0207 837 1663 and listen for the option to cancel appointments via the telephone if you do not have online access.

Please do make every effort to cancel your appointment if you no longer require it. This will allow other patients with a greater need to access the appointment instead of it going to waste.

If you miss more than 3 appointments within a 12 month period, you will be asked to register elsewhere. Please do not abuse the appointment system.


When we are closed

During out-of-hours, you can access our I: Hub services from 6:30 pm to 8:00 pm every evening and throughout the day on weekends. Fill in the online form or call 0207 837 1663, where our caring navigators will gather the necessary medical information.

When the surgery is closed call 111 for the out-of-hours GP service. If you have a life-threatening emergency please call 999